Introduction
Best Airport Transportation, affiliated with Lavish Ride LLC, is committed to providing exceptional transportation services to our valued customers. We understand the importance of privacy and transparency in our operations. Therefore, we strive to elucidate our privacy policy regarding the information we collect, utilize, and share from users of Best Airport Transportation and the network of independent operators we collaborate with to facilitate our services (“Chauffeurs”).
Best Airport Transportation may engage in agreements with third parties to offer special services and information. Your participation in such programs will not breach these Terms of Service, provided you adhere to the respective terms of use policies. Best Airport Transportation disclaims responsibility for any crashes or technical issues encountered on our website, app, or booking system.
Information We Collect
- Registration Information: We collect necessary information to create user accounts, including names, addresses, email addresses, phone numbers, login credentials, and preferred vehicle selections.
- User Profile Information: Users may furnish additional preferences, such as preferred vehicle types, to enhance their service experience.
- Payment Information: When adding a payment method, such as credit cards, a third-party payment processor (e.g., Stripe) receives card details. We do not store complete credit card data on our servers for enhanced security. Reservation acceptance is contingent upon completion of the payment process.
- Driver Information: We gather Drivers’ payment details, vehicle information, licensing and permit data, government identification, photos, insurance details, and driving records. Such information may be shared with third parties only with explicit consent for driving record verification purposes.
- Device Information: Information about devices accessing our platforms, including IP addresses, web browser types, mobile operating systems, device manufacturers, application installations, identifiers, and push notification tokens, may be collected.
- Location Information (Mobile Apps): For Drivers, real-time vehicle location data may be collected before or during trips, both while the app is active and running in the background.
- Usage Information: Data regarding user interactions with our services, such as access times, viewed pages, app crashes, and browser types, may be logged. Our websites utilize cookies for user convenience, solely for internal purposes, and are not shared with external partners or third parties.
General Policies
- Vehicles: Best Airport Transportation vehicles adhere to seating capacity regulations. Standing through sunroofs is strictly prohibited. Smoking is prohibited, and alcohol or drug consumption in vehicles is unlawful. Drivers reserve the right to terminate trips due to passenger misconduct, with refunds available at their discretion.
- Damage: Passengers assume financial liability for any damage to vehicles during rental periods.
- Weapons: Carrying weapons, including melee weapons and firearms, is prohibited in Best Airport Transportation vehicles.
- Traveling with Animals: Advance notice is required for pets or service animals. Special arrangements can be made for such trips upon request.
- Children and Minors: Services are available to travelers of all ages, with minors requiring adult supervision. Child seats are provided for children aged 8 and below. Personal information is not knowingly collected from children under 13 without parental consent.
Service Agreements
- Payment & Fraud Prevention: To prevent fraud, certain personal and payment data may be shared with external fraud prevention service providers. Additional identification documents may be required for transaction authentication.
- Cancellation Fee Policy: Cancellation policies vary based on the type of service booked, with specific timeframes for cancellations outlined to avoid charges.
- Waiting Time and Extra Charges: Charges may apply for exceeding allotted waiting times or mileage limits. Policies regarding waiting times and additional charges differ based on service type.
- Airport Pick-Up Transfer: Flight tracking is conducted for airport pickups, with complimentary waiting times provided. Additional charges may apply for extended wait times or special requests.
- Acceptance of Our Policy: By accessing our services, website, app, content, or offices, you agree to our Privacy Policy. We reserve the right to update this policy at any time without prior notice, with changes posted on our platforms. Continued use of our services constitutes acceptance of any revised policies.